Customer Service Representative - State Farm Agent Team Member
Full Time • Puyallup - WA
Responsive recruiter
Benefits:
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
About Us
We’re a local insurance agency that believes great results come from a great team. We work hard, support each other, and keep the environment positive and fun—while staying focused on delivering an excellent customer experience.
We’re a local insurance agency that believes great results come from a great team. We work hard, support each other, and keep the environment positive and fun—while staying focused on delivering an excellent customer experience.
Insurance matters. The guidance we provide can have real financial impact for families, so we take service, accuracy, and follow-through seriously.
The Role
As a Customer Service Representative, your primary objective is to provide an outstanding experience for our customers. You’ll help with policy changes, billing questions, claims-related support, and general account service—while keeping documentation accurate and communication clear.
This role is ideal for someone who enjoys helping people, pays attention to details, and takes pride in getting things done the right way.
What You'll Do
- Provide prompt, friendly, and accurate customer service (phone, email, and in-office)
- Assist customers with policy changes, billing questions, and claims-related needs
- Explain coverage options and help customers understand their choices (within guidelines)
- Document conversations and follow-up tasks clearly and consistently
- Build strong customer relationships through proactive follow-up and reliability
- Work closely with the team to ensure smooth handoffs and excellent service
What We’re Looking For
- Strong customer service skills and a professional communication style
- Detail-oriented and organized (accuracy matters here)
- Comfortable on the phone and able to handle a steady flow of customer needs
- Proactive problem-solver who can follow process and still think independently
- Team-oriented, dependable, and coachable
Licensing Requirement
- Active Property & Casualty License (required to begin employment)
- Active Life & Health license (required to begin employment)
- If not currently licensed, must be highly motivated and willing to obtain required licenses within a defined pre-employment timeframe
Benefits
- Paid time off (vacation + personal/sick days)
- Health / dental / vision benefits
- Retirement plan
- No expectation of nights and/or weekends
- Growth opportunities within the office
- Salary plus commission/bonus
Ready to apply? If you're motivated, reliable, and take pride in delivering exceptional service, we'd love to hear from you.
Compensation: $52,000.00 - $65,000.00 per year
Do you want to work with someone who will help you achieve YOUR goals?
This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. Our team works hard to reach our goals together as a team and have fun while we are doing it! If you want to work in an environment that is fun, challenging, and rewarding, then Ryan McCloskey - State Farm Agent may be the right fit for you!
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, Health Insurance, and Renters Insurance.
- Our office is located in Puyallup, WA.
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
Apply here.
Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none